Transcripts: Frequently Asked Questions

 Please review some of the common questions we receive regarding official transcripts. If your question is not answered here, feel free to contact us.

  1. What is needed to process your transcript?
  2. Why is your signature required?
  3. How much does it cost to process a request?
  4. Request in person?
  5. Request by phone?
  6. Does Onondaga send electronic, faxed or emailed transcripts?
  7. Transcript by Overnight Mail?
  8. How long will it take for the transcript to be mailed?

What is needed to process your transcript?

Requests for transcripts must be made through the Parchment Storefront or at Student Central. In order to request a transcript through the Parchment Storefront, you will need to create an account, which takes less than a minute, and you MUST provide your FIRST NAME, LAST NAME, and DATE OF BIRTH in order for the Parchment system to find your transcript data.  Additionally, SUNY policy and State law requires that any outstanding financial obligation to Onondaga Community College is resolved before a transcript can be released.

Why is your signature required?

To protect your right of privacy and the confidentiality of your transcript. Your signature is required by Federal Law to authorize the release of your transcript. A parent, spouse or domestic partner may not receive your transcript without your signed release. This is why a phone call, e-mail, or third party request cannot be accepted.

How much does it cost?

Onondaga charges $10 per transcript

USPS International is an additional $5 per transcript

Fed Ex Domestic is an additional $25 per transcript

Fed Ex International Priority is an additional $47.50 per transcript

Request in person?

You can request a transcript in person by bringing your ID to the Student Central counter. If requesting in person, you can pay via credit card, money order or cash. NO checks will be accepted.

Requests by phone?

Phone requests are not accepted.

Does Onondaga send electronic, faxed or emailed transcripts?

Onondaga Community College provides E-transcripts through our partnership with Parchment. Transcripts are only emailed if they are ordered through the Parchment Storefront. Official transcripts cannot be faxed. Unofficial transcripts can only be faxed if accompanied by a release from the student.

Transcript by Overnight Mail?

The fastest way to have your transcript delivered is to order an E-transcript through the Parchment Storefront. E-transcripts are delivered immediately to the recipient. If you require that a paper transcript be mailed to the recipient, you can request Fed Ex delivery for an additional $25 upon checking out.

How long will it take for the transcript to be mailed?

E-transcripts are delivered immediately to the recipient. Requests for paper mailings usually take 2-3 business days for delivery.

Federal Family Educational Rights and Privacy Act of 1974

The release of a student's grades or transcript requires the student's written authorization unless otherwise allowed by law. State law prohibits the release of transcripts if money is owed.

Pursuant to the Student Debt Obligation/Bankruptcy and Statute of Limitations (Section 302.1(j) Title B, Official Compilation of Codes, Rules and Regulations of the State of New York and issued by Counsel on December 20, 1977: Students with outstanding obligations to the College are denied transcript service, readmission and grades. If a student has a financial hold, the request will be returned to the student. The transcript(s) will not be forwarded until the obligation is satisfied.